Upgrade to SAP Solution Manager 7.2

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As we notified you in August 2016, “SAP released Solution Manager 7.2” and has recommended that clients upgrade to this version, as SolMan 7.1 support will end on December 31, 2017, with no possibility of extended maintenance. What does this mean?

• There will be no new patches releases.
• Technological updates will be limited.
• Incident resolution will be restricted only to known errors.

After participating in SolMan’s 7.2 Ramp Up, at Novis we began migrating our services to this new platform to provide continuity to our clients, who add up more than 300 connected systems. Also, this year we obtained the SAP PCoE certification validating our services for SolMan 7.2.

We are currently recommending our clients converting to SolMan 7.2 which, depending on each specific case, may be done with an upgrade or with a fresh installation.

We invite you to contact us in case you would like a diagnosis or advice on SolMan 7.2.

Finally, we remind you that Solman 7.2 is a tool that supports the lifecycle of SAP systems.

A SolMan 7.2 implementation project may include the following scenarios:

Functional services

• Project Management: Simplifies SAP project management from the Solution Manager, including resource management, effort management, timelines and reports, along with integrations with other environments.
• Process Management: Provides business processes management through libraries that store the objects involved, such as: transactions, programs, process variants, and others; also, process modeling via its new graphic design tool based on BPMN 2.0 notation.
• Test Suite: With this service it is possible to manage tests, using tools that support ABAP systems tests, as well as non-ABAP systems, such as CRM, Portal, and others.
• Custom Code Management: Allows to manage the customized ABAP code in the system, thanks to which the traceability of program versions and related modifications is possible.
• IT Service Management (ITSM): Using a set of functionalities, generates ITIL workflows for incident management, problem management, service request management, service catalogue, and SLA’s, along with dashboard reports.
• Change Request Management (ChaRM): Assists the management of system changes through a set of workflows that are adaptable as needed, such as: urgent, normal and administrative changes, among others, recording the details of the change, approval documentation, tests, etc. Consequently, a complete traceability of changes made is delivered and is extremely useful in auditing processes.

Technical services

• Application Operations: Allows to control the technical monitoring of your SAP systems (HANA, Jobs, BW Chains, PI, and others).
• Data Volume Management (DVM): Allows the monitoring of your database’s growth.
• Root Cause Analysis (RCA): Enables the possibility of identifying the root cause of problems and analyze incidents.
• Scope and Effort Analyzer (SEA): You will be able to acknowledge the effort of a maintenance project for your SAP system.
• Upgrade and Change Impact Analysis (UCIA): This function will allow you to analyze the impact of an update on your SAP system objects.
• Maintenance Planner: You will be able to define maintenance and update plans on SAP’s cloud.
• Reports: Early Watch Alert (EWA) generation to ensure your SAP system’s condition, and Service Level Reporting (SLR) to manage SLA compliance.

This article was written by Novis’ Solution Manager Area.

For more information about our services, we invite all clients to contact us.

Related Note:

• Novis´s Services for SAP Solution Manager (SolMan)