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FIFCO, a company with more than 110 years of experience, will migrate its SAP to GCP

Last updated : August 27, 2020
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FIFCO, a company with more than 110 years of experience, will migrate its SAP to GCP
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Novis will be their partner in the migration and to ensure an optimal operation of their SAP solutions on GCP. It is a comprehensive service, in alliance with Rackspace, for a wide-ranging landscape.

Florida Ice and Farm Company (FIFCO) was established in 1908 in La Florida, Siquirres, in the province of Limón, Costa Rica. It was founded by four brothers of Jamaican origin, the Lindo Morales family, and was originally dedicated to agriculture and ice production.
In 1912, the Lindo brothers acquired Cervecería y Refresquería Traube. Thereafter, FIFCO converted its main operation to the beverage business.

Currently FIFCO employs more than 6,000 people in Costa Rica, Guatemala, El Salvador, the United States, and Mexico. It has a broad portfolio of more than 1,500 products, solid retail businesses such as Musmanni or Musi, as well as hospitality services at Guanacaste with Reserva Conchal and others. A company committed to sustainability, it is involved with several social and environmental initiatives to fulfill its corporate purpose: “To share a better way of living with the world”.

You can learn more about FIFCO at www.fifco.com), a company known around the world for its vision in sustainability and its Triple Bottom Line operating model.


Novis services at FIFCO:

FIFCO selected Novis in 2020 as its partner to ensure optimal operation of its SAP solutions on Google Cloud Platform through a proven service model, upheld by more than 15 years of experience and certified by SAP.

Maneesh Gidwani, CIO at FIFCO, declared in an interview for Toggle Magazine ) in late 2019 that he has a bigger transformation in mind while working to bring a 21st century business model to FIFCO. Also:

  • “Food and beverage are the core, but retail and hospitality are where we have the touchpoint with consumers,” Gidwani says.
  • “One area of focus is the design of the future operating model, where the relevance of data will ensure that capabilities such as sales forecasting, consumer behavior and credit risk—and in the near future, buyer behavior—can be optimized using artificial intelligence and machine learning.”
  • “We’re in phase one, where the main focus is on the end-to-end processes that are customer-facing, such as demand generation, order to cash and incident to resolution,” he says.
  • “It is super important for us to create an agile culture, not just thinking on how we develop software, but how we operate as a company”.

About the project with Novis, Gidwani says “At the culmination of a services contract we started structuring a renovation request for proposals, thinking about a new architecture that would take advantage of the different cloud platforms.

We selected Novis given their experience in SAP management as well as their leadership in the field of SAP in the cloud. Obviously, the economic proposal was also an important condition.

We expect to have a more responsive platform, monitored 24/7, updated and stable. In addition, we aspire to more agile environments for deployments and highly professional service levels, with fast turnaround times and accurate resolutions.”

In this matter, Iñigo Artiagoitia, Business Development Manager at Novis, noted “We are very pleased FIFCO has chosen us as their partner to accompany them to the GCP cloud, from the migration process and day-to-day operation, to being able to leverage the cloud’s advantages for the business, with Novis technology via automated processes and real-time monitoring, thus guaranteeing FIFCO the visibility, transparency, agility and flexibility that their business requires.”

FIFCO’s extensive landscape includes SAP ERP, SCM, BW, BO and HANA DB solutions.

Novis’ proposal, in partnership with Rackspace, is a comprehensive service including the following components:




Novis’ services include:

  • GCP Hosting
  • Infrastructure, operating system and database management
  • SAP Technical Operations
  • Monitoring
  • Backup and recovery
  • IT services management (service desk, incident and problem management)
  • Solution Manager with EWA, MOPZ, Solution Monitoring and Solution Documentation services

The migration roadmap considers an overall plan of 4-5 months’ work and began in August 2020 with activities such as GCP environment preparation, architecture implementation and environment pilot migrations.

We will keep you up to date about FIFCO’s project progress in the future.

Feel free to contact us for more information about our services.

Article by Gilda Valderrama, editor at Novis Bulletin.