1. Introduction to the SAP Market in Chile
The adoption of SAP in the Chilean market began years ago. Since then, companies in the country have seen SAP as an enabler of operational efficiency, financial control, and comprehensive process management. Today, with the rise of digital transformation, having robust, well-integrated SAP systems capable of evolving is crucial for sustaining competitiveness.
However, selecting an SAP partner in Chile cannot rely solely on superficial recognition. For a company seeking to scale capabilities, optimize Total Cost of Ownership (TCO), and ensure operational continuity, it is essential to have an IT partner who understands local complexities. This partner must adapt solutions to the business’s unique needs and offer constant, proactive support.
The results of the “National IT Study” (ENTI), conducted by CETIUC of the Pontifical Catholic University of Chile, provide a reliable compass for guiding this decision.
2. The Voice of Chilean CIOs: Key Factors in Choosing an SAP Partner in Chile
When companies aim to enhance their SAP systems in Chile, CIOs pay particular attention to factors such as:
- Investment/Cost:
These criteria are critical for implementing SAP applications and consulting services. Organizations need partners who can:
- Tailor solutions to their specific goals.
- Ensure maximum return on investment.
- Compliance with Service Level Agreements (SLA) and Contract Cost:
For managing data center or cloud infrastructure for SAP, operational stability, continuous performance, and cost-quality balance are pivotal for customer satisfaction and business profitability:
- Operational stability
- Continuous performance
- Cost-quality balance
- Timeliness and Adaptation to Local Needs:
In developing, testing, and maintaining SAP applications, it is essential to:
- Meet agreed deadlines.
- Understand local regulations.
- Anticipate market needs, which are critical traits.
Chilean CIOs seek more than technical results: they require partners with strategic vision, innovation capacity, knowledge of the local regulatory environment, and the flexibility to respond swiftly to the dynamics of the national market.
3. Novis: Leading SAP Partner in Chile, According to ENTI
One of the most relevant findings of ENTI is Novis’s outstanding position in the study’s four key categories related to critical cloud and SAP services in Chile:
- Implementation and integration of business applications.
- Managed infrastructure services for data center and/or cloud.
- IT consulting.
- Development, testing, and/or maintenance of applications.
Novis is the only provider evaluated in all four categories, a strong indicator of its breadth of capabilities and experience in Chile’s SAP market.
Additionally, since 2021, Novis has maintained consistent leadership in critical variables like Investment/Cost in SAP application implementation, making it a competitive and reliable choice for local organizations.
4. ENTI Results: Leadership in Key Dimensions for SAP Chile
The ENTI data confirm Novis’s strength in aspects considered priorities by Chilean CIOs:
- SAP Implementation:
- Investment/Cost and Goal Fulfillment: Novis excels in providing scalable and effective SAP solutions, optimizing client investment, and meeting operational goals—a decisive factor for companies looking to maximize SAP’s value in Chile.
- Managed Data Center or Cloud Services for SAP:
- Contract Cost and SLA: Novis manages cloud infrastructure for SAP with high service levels and competitive pricing. This balance between cost and performance results in more stable and predictable operations, critical in the Chilean SAP environment.
- IT Consulting Specialized in SAP:
- Investment/Cost and Goal Fulfillment: As a strategic consultant, Novis advises its Chilean clients on adopting SAP best practices, optimizing processes, and adhering to local legal and regulatory requirements, ensuring well-directed projects with controlled costs.
- Development, Testing, and Maintenance of SAP Applications:
- Investment/Cost and Deadline Fulfillment: Novis’s ability to meet agreed deadlines while maintaining competitive investment levels allows Chilean companies to scale and evolve their SAP systems without disruptions.
5. A Single Partner for All SAP Needs in Chile
Novis’s position in all four key categories offers a strategic advantage for companies operating with SAP in Chile.
Having a single partner for implementation, support, cloud management, consulting, and development reduces contractual complexity, facilitates cost control, and improves coordination. In a demanding market like Chile, where operational continuity and agility are crucial, this integration of services streamlines decision-making and minimizes operational risks.
6. Technical Competencies and Continuous Improvement in the Chilean SAP Environment
The ENTI study highlights Novis’s strengths in technical competencies, team experience, continuous improvement, and certifications.
These dimensions are particularly valuable in the Chilean SAP context, where technological upgrade cycles, regulations, and market conditions evolve rapidly.
A partner with a continuous improvement mindset, backed by recognitions and certifications, enables companies to stay up-to-date with SAP innovations, adopt new functionalities, and ensure compliance with local regulations.
7. Success Stories and Differentiators of Novis
Some key differentiators that have solidified CIOs’ positive opinion of Novis include:
Complex Implementations with Measurable Results:
Companies in demanding sectors like mining, telecommunications, energy, and retail have trusted Novis for large-scale migrations to S/4HANA, integrations with native cloud applications, and advanced business data analytics.
Preventive Operational Support:
Novis’s internal monitoring tools detect deviations, performance bottlenecks, and potential failures before they impact operations, minimizing downtime and ensuring business continuity.
Adaptability to Different Industries and Regulatory Frameworks:
Novis offers flexibility and knowledge to align SAP systems with local requirements, reducing compliance risks and ensuring stakeholder trust.
8. The Value of Choosing the Right SAP Partner in Chile
Choosing an SAP partner is not a simple commercial transaction; it is a strategic decision with direct impact on the organization’s competitiveness and innovation capacity.
9. Conclusion: A Strategic Choice for the Digital Future
In Chile’s SAP ecosystem, the voice of CIOs is a reliable reference for understanding which partners truly add value. Recognized for technical capabilities, quality of service, and strategic vision, Novis is not just a technology provider but a committed ally for sustained innovation and optimization.
For more information, contact us to discuss your SAP solution needs.
Note by Gilda Valderrama, Novis Newsletter Editor.
Chile
México
Estados Unidos
