In this note, we review the best IT partners according to the CIO evaluations of 2024, focusing on managed services for critical cloud systems, such as SAP
In today’s business world, having reliable and efficient technology partners is crucial for success. When it comes to implementing and maintaining complex and powerful systems like SAP, choosing the right partner can make a significant difference. This is why the results of the prestigious “National Information Technologies Study” (ENTI) from CETIUC* are so valuable.
The Benchmark Evaluation of IT Providers, conducted annually, allows a CIO to:
- Identify providers that are highly rated by other CIOs and IT roles.
- Understand the variables or factors that influence the hiring of services.
- Know which organizations are best rated according to key criteria for making hiring decisions.
- Determine which providers best fit their organization’s needs.
In this study, companies providing managed services for critical cloud systems like SAP can be evaluated in four categories:
- Business Application Implementation
- Managed Datacenter and/or Cloud Infrastructure Services
- IT Consulting
- Application Development, Testing, and/or Maintenance
The ENTI from the Center for Information Technologies Studies (CETIUC) at the Catholic University of Chile provides an impartial and reliable market perspective.
Below, we review the mentioned categories, highlighting the results of the variables rated as most important by the evaluators.
1. Evaluation of Business Application Implementation Partners
In this category, participants indicated that the most critical variable is Investment/Cost, followed by Achievement of Objectives. In the latest version of the study, evaluations were received from 158 different organizations.
The following quadrant shows the intersection of these two variables, where one provider stands out clearly from the rest:
Particularly, in the most important variable, Investment/Cost, Novis has led the category since 2021.
Finally, the recommendation probability also clearly indicates who leads in the category.
2. Evaluation of Managed Datacenter or Cloud Infrastructure Services Partners cloud
In the latest version of the study, evaluations were received from 117 different organizations.
In this category, the variables ranked according to their importance for study participants are Contract Cost and Service Level Agreement (SLA) Compliance. These factors are relevant as they ensure that companies receive high-quality services at a fair price and with the agreed service levels.
The following chart shows the quadrant with the intersection of the two most important variables for CIOs in Managed Datacenter or Cloud Infrastructure Services, which are Cost and Service Level Compliance:
The following chart shows the probability of recommendation:
3. Evaluation of IT Consulting Partners
This category is the broadest, with over 20 providers evaluated offering various types of services.
Participants indicated that the most critical variable is Investment/Cost, followed by Achievement of Objectives. In the latest version of the study, evaluations were received from 158 different organizations.
The following quadrant shows the intersection of these two variables, the most important for CIOs:
The following chart shows the probability of recommendation:
4. Evaluation of Application Development, Testing, and Maintenance Partners
In this category, Investment/Cost and Timeliness are the most important variables for study participants. In the latest version of the study, evaluations were received from 158 different organizations.
The following chart shows the historical data for the variable Investment/Cost, where Novis has been among the most competitive in recent years:
The following chart shows the results for Investment/Cost and Timeliness, where Novis excels in achieving objectives and is competitive in terms of investment/cost:
Conclusions
This note has reviewed only a summary by category, highlighting the most relevant aspects for decision-makers seeking to identify the best IT partners according to CIO evaluations.
It is noteworthy that Novis is the only provider evaluated in all four categories related to cloud services and critical solutions, such as SAP: Business Application Implementation; Managed Datacenter and/or Cloud Infrastructure Services; IT Consulting; and Application Development, Testing, and/or Maintenance. Having a single responsible party for cloud services and SAP solutions, with a single contract, is an advantage for clients, allowing them to focus on their business while delegating the optimal functioning of their critical cloud solutions to Novis.
Additionally, Novis received outstanding ratings in other key areas of the ENTI study, such as technical competencies of the provider and professionals; professional experience; continuous improvement capability; technical certifications; and provider technologies.
The excellent evaluations in each category demonstrate Novis’ ability to deliver solutions and services that meet the highest market standards, both in cloud infrastructure management and in SAP solution implementation, operation, support, and maintenance.
These results make us proud and motivate us to continue meeting our clients’ business needs, strengthening our position as a strategic and reliable partner.
If you are looking for a managed cloud services and SAP solutions partner that is reliable, efficient, and high-quality, the ENTI CETIUC 2024 results endorse Novis as one of the market leaders. Year after year, Novis has earned its reputation as a leader in the market, supported by certified processes that ensure world-class service.
We invite you to contact us to discuss your cloud service needs or SAP solutions.
Note by Gilda Valderrama, Editor, Novis Newsletter.
Chile
México
Estados Unidos
