In this category you’ll find practical guidance to deliver reliable SAP AMS support across S/4HANA and ECC landscapes. We cover ITIL-aligned incident, problem and change management; monitoring and job scheduling; minor enhancements, integrations and testing; transport governance with ChaRM; and release, patch and security management. You’ll also see how to structure SLAs/SLOs, runbooks and on-call models, plus how to measure value with KPIs such as MTTR, defect leakage and business uptime.
Articles include playbooks, checklists and templates for nearshore AMS, automation (bots/tests), and cloud-ready operations on AWS, Azure and Google Cloud. With Novis’ experience running mission-critical SAP, we share lessons learned to reduce risk, lower TCO and continuously improve user experience. Whether you’re stabilizing a go-live, consolidating vendors, or preparing for S/4HANA, this hub will help your team standardize operations, speed resolution and free capacity for innovation.
