We take over the technical operation so your team can think about the business — not about whether the system will hold up at month-end close.
on production landscapes under Novis administration
SAP Basis is the technical layer that holds up everything else: users, transactions, integrations, reports, payroll, financial close. It's invisible when it works well. You only notice it when it fails. Administering Basis correctly isn't just about resolving incidents — it's about making sure they don't happen. That requires constant monitoring, deep technical expertise and documented processes. Not a single person who “knows how the system is put together”.
A technical incident that isn't resolved within hours has a direct impact on operations, finance and on IT's relationship with the business.
Production orders can't be released. The shop floor can't operate without SAP. Every hour down has a direct, measurable cost.
An outage during the close period can delay regulatory reports and jeopardize commitments to headquarters or external auditors.
If the payroll batch doesn't run, there's no disbursement. It's the incident with the greatest impact on labor relations and the hardest to reverse in terms of image.
The service model is defined by the size of the landscape, the capacity of the internal team and the business's level of criticality.
Your IT team handles the day-to-day; Novis covers extended hours, advanced specialties and projects with higher technical complexity.
Novis takes over all SAP technical operation. Your IT team focuses on projects and the business — not on the day-to-day care of the system.
Specialized Basis capacity to support higher-impact projects: S/4HANA migrations, upgrades, implementations or landscape expansions.
Invisible Basis operation is the one that's working well. This is what the Novis team does in the background to keep it that way.
Every landscape is different. In the initial diagnosis we document the real state of your environment and define the operation plan specific to your systems — not a generic model applied to every client.
It's a valid concern — and that's why we have a defined transition methodology that minimizes operational risk from day one. The Novis team doesn't start operating until it knows your environment completely.
Full technical assessment: architecture, versions, integrations, critical jobs, historical incidents and documentation gaps.
The Novis team observes and takes part in operations alongside the current team. The environment documentation is completed and knowledge is transferred.
Access activation, integration into the Novis monitoring scheme and a first status report. The business doesn't notice the change.
Monthly reports on availability, incidents and the status of improvements. Your team always knows what's happening with its systems.
Many companies in the region are evaluating or starting their road to S/4HANA. Basis technical capacity is critical at every stage: from evaluation to go-live. A poorly administered landscape today generates far greater costs and delays in the migration.
The first step isn't signing a contract — it's for the Novis team to understand how your landscape is today: what runs well, what's at risk and what needs immediate attention. In 5 days we deliver that diagnosis — with real findings and a proposed service model tailored to your operation.
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