Automated operations

Your infrastructure grows.
Your team doesn't have to.

A single operation for your SAP and your cloud. Automated with proprietary tooling, governed at three levels, and designed to improve every year.

Cloud costs out of control

Scarce, expensive talent

Every incident is a crisis

Book an assessment → Explore the service model

110

Active cloud clients

280+

Dedicated experts

Years of experience

<1%

Team turnover

Unified operation

One single operation.
Two worlds. Zero friction.

SAP and cloud are inseparable in modern operations. Operating them separately creates duplication, knowledge gaps, and unnecessary costs. We operate them together because that's how they work in your company.

SAP

ECC · S/4HANA · RISE · BTP · SuccessFactors · All functional modules

Cloud

AWS · Microsoft Azure · Google Cloud Platform · Native multi-cloud

Opera

One team, one governance model, one service culture. Not two vendors, not two contracts.

Who operates your platform

The experience that backs the promise

Your operation isn't run by a rotating junior. It's run by a stable, senior team that knows your business.

110

Active cloud clients

280+

Dedicated experts

Years of experience

<1%

Team turnover

+17

Avg. years of experience

3 active SAP certifications AWS Advanced Tier + SAP Competency Microsoft Azure Partner Google Cloud Partner ISO 27001:2022 ENTI 2025 — #1 by CIOs

SAP Services

Explore by SAP service

Each service has its own space with full detail. Click the one you care about to see scope, methodology, and case studies. See all services

Migrate and modernize

Migration to S/4HANA, to public cloud, and modernization of your SAP platform.

See services → 02

Operate and maintain

AMS support, Basis administration, public cloud operation, and continuity for your SAP.

See services → 03

Optimize and specialize

SAP modules, security, integrations, and specialized services for your operation.

See services →

What we do

Your operation, organized by outcomes

We don't sell technical components in isolation. This is what your company gets when Novis operates your platform — SAP and cloud integrated at every point.

24/7 · proactive · automated

Continuous monitoring

SAP platform: jobs, performance, transports, functional alerts by module.

Cloud infrastructure: CPU, memory, networking, storage, integrated alerts.

Everything in a single panel. Early detection before it impacts production.

L2 and L3 · committed SLAs · → connects with Solutions

Specialized support

SAP functional: FI/CO, MM, SD, PM, HCM, SuccessFactors.

Senior consultants with over 17 years of average experience in LATAM.

Cloud technical: compute, networking, databases, DBA, autoscaling.

Functional support doesn't just resolve — it detects. Every recurring incident, every poorly designed process, is an opportunity that feeds process consulting.

Financial governance

Cost control

SAP: predictable monthly fee, full transparency on hours used.

Cloud: real-time spend visibility, budget vs. actual, variance alerts, active FinOps.

Proprietary cloud financial governance tools. The CFO has full visibility.

Compliance · ISO 27001

Security and compliance

SAP: roles, authorizations, layered SAP cybersecurity, regulatory compliance.

Cloud: IAM, config drift detection, WAF, DDoS mitigation, permissions audit.

Your most critical system deserves the most rigorous security.

How we do it

Proprietary tools

Operations automation

Patching, provisioning, backups, monitoring, and repetitive tasks executed with proprietary tools. Experts focus on what requires judgment, not on what a machine can do.

Cloud financial governance

A proprietary platform that controls cloud spend in real time. Budget vs. actual, predictive alerts, optimization recommendations. Visibility that didn't exist before.

Unified multi-cloud management

Manage AWS, Azure, and GCP from a single point. Unified deployment, scaling, security, and compliance. No vendor lock-in, full visibility.

The differentiator · Opera → Solutions bridge

Continuous evolution

We don't just maintain — we improve. Every incident we resolve at the root frees up capacity for evolution. SAP functional improvements, Fiori adoption, cloud architecture reviews, strategic patching, component modernization.

Bridge to Solutions → When an improvement exceeds operational scope — a process that needs redesign, a system that needs replacement, an integration that needs AI — the recommendation flows naturally toward Solutions, where process consulting evaluates alternatives with costs. Operations is the sensor; transformation is the response.

Cloud model

Stability for today.
Engines for tomorrow.

Our managed cloud services model separates the operational base (continuity) from evolutionary agility (change). Predictable when it matters, flexible when you need it.

Tier 1 · continuity

Base Managed Service

The foundation of your operation

Mission-critical operation based on the ITIL model. Your platform secure, optimized, and available 24/7. We handle the complex day-to-day operations so your team can focus on creating value.

Real-time monitoring Managed backups IAM and permissions Networking Service Desk 24/7 Base protection Monthly reporting

Tier 2 · agility

On-Demand & Evolutionary

The engine of change

A pool of prepaid hours for advanced requirements and changes. No procurement delays. Deploy new instances, run strategic maintenance, design architecture — whenever you need it.

New instances Strategic patching Architecture consulting VDI Autoscaling L7 security / WAF Advanced DBA FinOps strategy

Governance

We don't just operate.
We govern with you.

Three levels of formal governance guarantee strategic alignment, tactical quality, and operational control. You never lose visibility.

Level 1

Strategic

Monthly · On-site

Service evolution, contractual adjustments, new initiatives, financial management, and improvement roadmap.

IT Management + Novis Management

Level 2

Tactical

Weekly · On-site

Statistics, SLA compliance, deliverable quality, improvement proposals, and change management.

IT Leadership + Novis KAM

Level 3

Operational

Daily · Remote

Daily KPIs, in-progress requests, critical incidents, real-time reprioritization.

Support Lead + KAM

Your infrastructure grows.Your team doesn't have to.

One single operation.Two worlds. Zero friction.