Functional SAP support demands certified consultants available when the business needs them. Novis delivers contract-based support with a defined SLA, covering functional and operational incidents and continuous improvements to the SAP solution.
3 active SAP certifications: S/4HANA, PCOE and more.
Featured in the ENTI 2025 study.
IT leader in Latin America, present in 10 countries.
SAP AMS (Application Management Services) is the continuous support service for production SAP systems. It covers functional incident management, operational support, maintenance and evolutionary enhancements to the solution. The difference between a well-structured AMS contract and a poor one is measured in hours of system downtime and budget overruns.
Operating critical SAP platforms in production since 2001.
Incident management under a defined SLA. Response to critical incidents in under 2 hours.
Continuous monitoring to identify and resolve problems before they impact operations.
Corrective and evolutionary optimization of the implemented SAP processes, adapted to new requirements.
Specialized advice to increase the value users get from the SAP system.
System analysis and tuning to improve speed, efficiency and scalability.
Control of enhancements with budget, timelines and quality committed by contract.
No gray area of responsibilities. Novis delivers both modalities under a single AMS contract, eliminating the conflicts that arise between separate providers when an incident falls on the functional/technical boundary.
Novis takes on the full cycle —functional support, Basis support, enhancements and projects— under the same contract. The client doesn't coordinate among multiple providers when an incident arises.
The Partner Center of Expertise certification means SAP audited the operational structure, the escalation procedures and the team's technical capacity. It's not a credential every partner has.
As part of SONDA, a leading integrator in Latin America present in 10 countries, Novis combines the agility of a specialized firm with financial backing and corporate scalability.
Novis's support model operates through ServiceNow as its incident management platform, with defined tiers. Each incident generates full traceability, root-cause documentation and a recommendation for a permanent solution to prevent recurrence.
Assessment of the client's current SAP landscape and its operational state.
Definition of the modules covered and their level of criticality for the business.
Service levels and response times agreed by contract.
Functional and operational support with a single assigned point of responsibility.
Migrating to SAP S/4HANA changes the rules of functional support — and of the team that operates it.
Let's talk about your case →Migrating to SAP S/4HANA changes the rules of functional support. Processes redesigned in Fiori, the real-time HANA logic and the lower tolerance for customizations require a team with specific S/4HANA experience, not just SAP ECC.
Novis holds the SAP S/4HANA Solution Operations certification, which guarantees that the support team knows the new operational paradigm and doesn't apply ECC practices to S/4HANA.
Novis's SAP AMS service covers functional and operational support, incident management under SLA, advice on system usage, continuous improvement and proactive monitoring 24/7. All under contract with defined service levels and a single assigned point of responsibility.
Novis works with SLAs defined by contract. Critical incidents have a response in under 2 hours. The exact times are agreed based on the criticality of the SAP module and the type of client operation.
Yes. Novis holds the SAP S/4HANA Solution Operations certification, which accredits the formal capacity to operate and support SAP S/4HANA environments in production.
The process starts with an assessment of the client's current SAP landscape, the definition of modules and criticality, and the SLA design. To start the conversation, use the contact form or schedule a consultation directly with the sales team.
Novis combines 3 formal SAP certifications, independent recognition from Chilean CIOs in the ENTI 2025 study, the backing of SONDA and 25 years of experience operating critical SAP platforms. It's the only provider in Chile with that set of credentials simultaneously.
It includes both. In addition to corrective support (incident resolution), the service covers evolutionary continuous improvement of the SAP solution.
Let's talk with a specialist from the sales team. We start with an assessment of your current SAP landscape, the definition of modules and criticality, and the SLA design — to deliver operational continuity to companies that can't afford unplanned downtime.
Talk to a specialist →