Every year, the National IT Study (ENTI) conducted by CETIUC becomes an essential benchmark for decision-makers selecting critical IT service providers.
The IT Provider Evaluation Benchmark, carried out annually, enables CIOs to:
- Identify which providers are best rated by their peers and other IT leaders.
- Understand which variables or factors influence service contracting decisions.
From the 2025 edition, we highlight one category that defines operational continuity:
Managed Infrastructure Services for Datacenter and/or Cloud.
In the latest edition of the study, 178 evaluations were submitted.
As demand grows for resilient environments —whether on-premise, hybrid, or fully cloud-based— CIOs paid particular attention to two key variables: contract cost and SLA compliance. These factors are essential, as they ensure companies receive high-quality services at fair costs and with agreed service levels.
The following chart illustrates the cross-section between these two variables, placing Novis firmly in the “High Value / High Performance” quadrant — for the third consecutive year, a clear demonstration of consistent delivery.
We detail below the results of other variables evaluated:
Key Findings
By leading in the variables most directly linked to business continuity and digital ROI, Novis consolidates its position as a strategic partner for Managed Infrastructure Services.
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Leadership Across Five Critical Factors
Novis ranks first or second in SLA compliance, technical competencies, certifications, professional experience, and recommendation likelihood — maintaining top positions in SLA since 2011 and professional experience since 2020.
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Competitive Costs and Continuous Improvement
Novis achieved second place in contract cost and innovation capacity, with a minimal gap from the leader — reinforcing a strong price-to-performance value proposition.
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Proven Consistency
For three consecutive years, Novis has remained in the “High Value / High Performance” quadrant, demonstrating delivery stability and low supplier risk.
Why This Matters to CIOs
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Operational Continuity Assurance
– Systematic SLA compliance protects mission-critical processes and prevents costly interruptions.
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Certified and Specialized Talent
– Technical expertise and certifications ensure projects are aligned with best practices and industry regulations.
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Optimized TCO Without Sacrificing Quality
– A competitive cost structure, combined with continuous improvement capabilities, frees up budget for innovation.
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Endorsement by the CIO Community
– High recommendation rates provide confidence to executives and shareholders when selecting Novis as a trusted partner.
We invite you to contact us to discuss your Managed Infrastructure Services needs — whether on cloud or datacenter environments.
Written by Gilda Valderrama, Editor – Novis Newsletter
Learn More
*About CETIUC
The Center for IT Studies (CETIUC) is a research and outreach unit of the School of Engineering at Pontificia Universidad Católica de Chile, focused on studying and promoting the strategic use of information technologies among the country’s largest organizations. Its studies and services target CIOs, general managers, boards of directors, and technology providers in both public and private sectors.
The ENTI (National IT Study) aims to provide the market with reliable, unbiased information about IT development and adoption across major organizations.
Disclaimer
CETIUC conducts the ENTI benchmarks using proprietary methodologies described in each report.
Results are based on CIO evaluations for informational purposes and do not constitute explicit or implicit guarantees. CETIUC does not endorse or recommend specific vendors based on results.
Intellectual Property Registration No. A-294086. Law N°17.336 prohibits unauthorized reproduction or use of protected works. Any form of reproduction, distribution, or public communication requires authorization from the copyright holder.
For more details, visit www.cetiuc.com.
To request a guided demo of the ENTI study, contact carlos.rojas@cetiuc.cl.
