Solution Manager

We have been pioneers in the adoption of SAP Solution Manager® at Novis, since its very first version, accumulating enough experience to provide our clients with integrated and useful models, especially for ITSM and ChaRM functionalities.

ITSM: Incident management, Problem Management, Service Request Management, Change Request Management

At Novis we have used extensively SolMan’s ITSM functionalities and have deployed them for several clients, so we can offer simple and effective solutions, with a limited scope and fast implementation.

ChaRM: Change Request Management

The ChaRM functionality provides the IT organization with a management model for functional changes, and other type of changes, running on SAP SolMan. With this solution the IT organization has clarity and transparency in the management and control of all changes.

We have implemented ChaRM with different complexity levels and can design the best solution for each client.